Delivery Method & Timing

How long will my order take to arrive?

Your delivery will usually reach you within 3-5 working days for Peninsular Malaysia and 7-14 days for Sabah and Sarawak.

However, shipping may take up to 14 working days in certain regions. The moment your order leaves our warehouse, we will provide you with a tracking number that you can use to stay up to date with its status.


My delivery is late. Is this normal?

We try our best to ensure that you receive your product within 14 working days. If it’s been longer than that, please drop us an email at with your details so we can get this sorted out immediately.


How do I change or cancel my order?

If you’re on a Shave Plan or our Starter Kit, you can cancel or customise it to your liking on your Profile Page.

For other orders, please feel free to reach out to our Customer Service team at and we’ll do our best to help you take care of it.

For some reason, I can’t track my order. Help!

If you are still unable to track your order after placing it for at least 24 hours, do provide us the following details at so that we can find out why:

  • Order Confirmation Number
  • Registered Email
  • Contact Number